Firstly, contact us by Livehelp Chat, that's also the way we highly recommend you. you just click the "LiveHelp" icon on each page, our instant reply will be served if we are online
Secondly, contact us by email, send your question directly to firstname.lastname@example.org we will reply all of your questions within 24 hours in our business days
Thirdly, contact us by Telephone, if the situation is emergent and a calling is needed, you can call our telephone:(+86)579-85261619
If you, in any way, be unhappy with the products you have received, please follow these instructions:
- If you want to return the goods simply because of your personal reason instead of DoreenBeads-related reasons, please kindly note that the returning shipping cost is on your own charge.
- If there is a quality-related issue with the products, please kindly send the feedback to us with product pictures within 30 days after you receive the goods. We will respond within 24 hours and give you a satisfying solution. You may choose partial refund or replacements.
- We will be responsible for returning goods due to quality problem within 180 days since the date you receipt.
Please understand that we will try our best to make your experience with our company as pleasant as possible.
We will always try to help you and solve any problems which may occur. Please buy with confidence because we are always eager to have you thoroughly satisfied with our products and services so that you will be confident enough to not only order other items from us, but hopefully tell all your friends!
Remember the old adage: If you're not happy, please tell us, if you are happy, please tell everyone！
Building 3 (Panduo) #718 South Chengdian Road,
Yiwu, Zhejiang 322000, P.R. China P.R. China
Our factory will produce it for you as you desired quickly!
Kindly Note: sometimes the customized service is offered with a minimum quantity.
In case there are any unexpected problems happened, such as the items are broken, or you received wrong items, or the items are missed from your parcel. Please kindly email us your problem according to the following instructions:
First, please take a picture of your parcel's shipping package. It should be the side which has posted your shipping address information, such as the following pictures:
|Envelope parcel will look like this||Example for box package|
Second, please take a picture of the problem item's packing bag which side has printed an item label.
The Meaning of this Item Label on the packet
Then kindly send your problem and the picture to our email at email@example.com We will add replacement into your next order, or credit money into your account.
The information you offered will help us to check what caused the problem. Help us to improve and better serve you in your next purchasing.
There are two ways to get back your password if you forgot it:
- Check your registered email inbox for your register confirmation email which titled "welcome to DoreenBeads", your password has been included there.
- An easy way to get back your password quickly is in login or register section, you can click the "forgot your password" link, enter your email address and we will send you an email message containing your new password.