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Customer Service Hours

For your contacting convenience, please view the following of our office hours. We work six days a week, every day from 8:30-18:00 China Time (Monday to Saturday) China Time Now Is:

China Time:

E-Mail

Customer Service:sale@doreenbeads.com

If you are not satisfied with our service or have something very important to reflect, you could also send message to following email:

Sales Manager: linden.lin@8seasons.com   CEO: lisa.hong@8Seasons.com

Live Chat

By clicking Live Chat on each page, our instant reply will be served if we are online.Start Chat

Skype

Username: service.8seasons

Call

Telephone No.: (+86) 579-85335690

WhatsApp

+86 131 7385 9516

Here is more information that may be helpful to you.

Sometimes email communication is not reliable (emails will be lost on the way or be blocked by ISP filter), therefore if you do not get our reply within 48 hours, we suggest you to:

1) Check the junk or spam folder in your email inbox (sometimes your ISP filter will regard our reply email as spam in mistake)

2) Try to contact us again, you can click "LiveHelp" or send email to contact us again

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1. As a new customer, what kinds of coupons can I use?
2. Why can't I use my coupon? How to use coupons?
3. How to place an order on your site?
4. How do I quickly add products to a new order?
5. How to use the new filter function?
6. How do you charge shipping fee?
7. Can I get a big discount for shipping fee?
8. Can you help customize item with my logo?
9. Which kinds of payment methods do you offer?

10. What is the processes of "Vacuum Plating"for stainless steel products? What are their advantages?

A: This is a process of electroplating. It is a green and environmentally friendly technology. The advantages are: 1) Uniform coating with high gloss, 2) Variety of colors to mimic different metal appearances, 3) Environmentally friendly with no harmful gas emission.

11. Why do some products have REACH labels in their titles, but others do not?

A: We will test products from different factories from time to time. If the test is passed, we will add REACH labels to make customers feel more assured. Products that are not labeled do not mean that they have not passed the test, but that they have not been tested yet. Because we have many products, if each one is tested, the cost will be higher. If you have any requirements, you can contact our sales for further confirmation. Of course, we will continue to do this product testing work, so more products will be labeled with REACH labels in the future.

12. Why are the products on the certificates of some products different from those in the listing?

A: We test based on the dimension of "factory". For example, we will randomly test one product with the same material and craftsmanship from the same factory, and then these products will share the same certificate.
13. We offer engraving services
14. If I do not satisfied with the parcel I received, how do I return?
15. How can I purchase from your USA warehouse?
16. Contact us: Mail to: sale@Doreenbeads.com

Floor 2, Building 2, No. J191, Chengbei Road, Houzhai Street, Yiwu City, Zhejiang Province

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