About DB

Q: What is Doreenbeads?

A: Doreenbeads is a professional jewelry findings supplier, established in 2009. We specialize in stainless steel and brass jewelry-making components, including charms, pendants, beads, chains, connectors, clasps, jump rings, head pins, earring accessories, and a wide range of finished jewelry. With thousands of styles available, we serve jewelry makers, small businesses, and resellers in over 150 countries.

Q: What materials do you specialize in?

A: Our two core materials are stainless steel and brass. Stainless steel products are lead-free, nickel-safe, hypoallergenic, and resistant to tarnish and corrosion — ideal for everyday wear. Brass products offer a warm, golden tone at accessible prices and are a favorite for vintage and bohemian styles. We also carry gemstone, gold filled, and sterling silver findings for customers who need premium options.

Q: What makes Doreenbeads different from other suppliers?

A: Several things set us apart:

15+ years of expertise. Since 2009, we have focused exclusively on jewelry findings, which means deep product knowledge and a mature supply chain.

Strong QC team. Every batch goes through professional quality inspection before shipping, so you receive consistent, reliable products.

One-stop selection. From charms and beads to chains, clasps, pins, and packaging — we carry the full range of components you need to design and assemble jewelry.

Custom services. We offer sourcing, custom design & sampling, laser engraving/cutting, and custom packaging for businesses that need private-label or bespoke solutions.

Q: Do you offer custom or OEM services?

A: Yes. Our custom services include: product sourcing (find items not listed on our site), custom design and sampling (send us your sketch or reference photo), laser engraving and name cutting, and branded packaging. Visit our Customized Service page or contact us via Live Chat to discuss your requirements and get a quote.

Q: Can I get free samples before placing a bulk order?

A: Yes. You can claim free samples directly when placing an order — experience our product quality at zero cost. Visit our Free Samples page for details and eligibility.

Q: How do I handle shipping and delivery times?

A: We ship worldwide. Delivery time typically ranges from 5–15 business days depending on destination and shipping method. For packages going to the United States, we offer DDP (Delivered Duty Paid) shipping, meaning you will not be charged additional customs duties upon arrival. Shipping fees are calculated at checkout based on your country, package weight, and selected method. We also run periodic free-shipping promotions — keep an eye on our site banner and newsletters.

Q: Is there a loyalty or membership program?

A: Yes. The Doreenbeads Club lets members enjoy up to 30% off shipping fees, along with exclusive member pricing and early access to promotions. Joining is simple.

Q: What currencies and languages do you support?

A: We support 15+ currencies including USD, EUR, GBP, AUD, CAD, JPY, RUB, and more — prices display automatically in your local currency. Our website is available in 7 languages: English, German, Russian, French, Spanish, Japanese, and Italian.

Q: How can I contact you?

A: You can reach us via the Live Chat button on our website during business hours, or send an email to sale@doreenbeads.com. We typically respond within 48 hours on working days.