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Holiday Notice:

we will be on holiday from Oct 1st to Oct 3th (GMT+8) because of Chinese National Day. To avoid any delay, we suggest: place your order before Sep 28th (GMT+8) , so it can be delivered in time. First in first out!

-- Doreenbeads Team

Home >>  Frequently Asked Questions

1. How to place an order?
Here we list a detailed introduction of how to place an order on our website, Click here for details.
2. Can express delivery methods also enjoy Free Shipping?

If your order order's weight above 2500gram, normally free express shipping will be offered. In addition, special discount will be offered. The discount will show after you choosing shipping method. Bigger order, larger discount.

If your order's weight under 2500gram, normally free airmail shipping will be offered. If you prefer express ones, you only need to pay some difference between free airmail and your wished express shipping method.

  • Workdays refer to weekdays – From Monday to Friday.
  • Shipping time begins after your order leaves our warehouse.
  • You are responsible for any taxes and duties associated with your order once it reaches its destination.
3. When will you ship my order?
DoreenBeads pulls and packs orders between 8:30-18:30 Beijing China Time (from Monday to Saturday). Most orders will be shipped out within 48 business hours after payment received. Occasionally, due to a special promotion or holiday, processing may take an additional 24 hours.
4. What forms of payment do you accept?
We accept Paypal, Credit Card (including VISA, Mastercard, Amex and Discover), Western Union Money Instant Transfer, Bank Wire Transfer (HSBC / Bank of China), Money Gram. For detailed payment information, please refer to Payment Method.
5. Do I need to pay tax for Custom Clearance?
We are experienced seller who will declare the value as low as possible to help lessen or avoid the taxes. We ship out thousands of parcels every day and have accumulated a lot of experience. Most of our customers needn't pay taxes for customs clearance. However, the taxes policy varies in different countries, we couldn't guarantee that you will surely not be charged taxes. Thanks for your understanding.

If you expect us to specially handle your parcel, please contact us after placing an order or leave a message when you check out.

6. Is it safe to share my credit card information on the internet?
We use the highest standards of encryption software for internet security. Among our payment methods, taking PayPal for an example. Credit card holders without PayPal account can also pay through PayPal on our website by just entering credit card number. You don't need a PayPal account. Each transaction takes place in a secure environment (SSL), which means that your card details will not be disclosed to us, it is submitted to the PayPal. We are only informed of the confirmation that your transaction has been approved. PayPal are highly secure because they have a permanent professional team to prevent the transaction from fraud.
7. What is the meaning of the price range given in the table?

Hi, friend, maybe you could not understand the price table on our website exactly. Don't worry, here is the detailed explanation. Take the item B20209 for an example:

All the products are sold by the unit of "Pack". As the above picture shows, there are 10 pieces charm pendants per Pack. 

The price in the table is the value of the item per Pack.

1-2 US$3.20 means: one Pack costs US$3.20, two Packs cost 2* US$3.20= US$6.4;

3-4 US$2.87 means: 3 Packs cost 3* US$2.87= US$8.61, 4 Packs cost US$11.48;

5+ US$2.71 means: if the quantity is more than 5, you could buy them at the price of US$2.71 per Pack. For example, if you buy 6 Packs, you just need to pay 6* US$2.71= US$16.26

If you buy more, definitely you could save more!

For any question, feel free to email us at sale@doreenbeads.com!

8. What do I do if I have not received my order?

Once your order has been sent, you will receive a dispatch confirmation email which will advise the tracking number and site. If your order has not arrived by the estimated delivery date noted on our site, we're here to help.

Please note that this is only an estimated date and before contacting us can you check the following:

  1. Sign into your account to check we have the correct delivery address for your order and your contact details are up to date.
  2. Check to see if you have a delivery card from one of our carriers. Your parcel may be awaiting collection at a local sorting office or delivery depot, or you may need to arrange redelivery.
  3. Check with your neighbours to see if they have accepted the parcel on your behalf.
  4. Look in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If your order has not arrived after estimate shipping time, and you are certain that it isn't with a neighbour or another member of your household, please Contact Us and we will investigate further and arrange a replacement item to be sent.

9. What happens if an item I want is out of stock?

We do our best to ensure that the items on our site are in stock. But if you happen to order an item which is out of stock, we will ship the available items first. If most of the items you ordered are out of stock, we will notify you.

Here are 3 suggestions for your choice when items you ordered are out of stock:

  1. We may send them together with your next order when you kindly buy again. You could feel free to remind us of that next time.
  2. We may ship them out as soon as they are available in next few days. (Normally we send them via airmail, you do not need to pay shipping fee. But if you need them urgently, please feel free to contact us, we will do our best to offer faster delivery).
  3. You could also feel free to choose other items as replacement.
10. How to download non-watermarked pictures of ordered items?

Please click here for details about how to download non-watermarked pictures on our website.

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