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Products Questions

Q: How to tell the difference between antique silver, silver plated, silver tone and sterling silver? 
A: All of the items are related with silver, you may feel it is hard to tell them apart, if so, the following information can help you. :)
Antique Silver: it has plated silver and blackened to a feature so its color takes on an antique look (darken color)
Silver Tone: it imitates the silver color but it is not in fact silver, not shiny as the silver plated (dull silver color looks like the platinum color)
Silver Plated: it has plated with a layer of real silver, so it looks the same as sterling silver, except the 925 hallmark. (Shiny silver color)
Sterling Silver: it is made out of solid sterling silver (bright sparkly silver color)
Q: How to tell the difference between antique gold, gold plated and gold tone items? 
A: On our website, there are mainly 3 gold colors: gold plated, antique gold and gold tone. You can tell them apart by checking their title or image.
Antique Gold items have been taken special blacken technique. This finish is used to highlight the patterns so make it has beautiful details. The gold color is dull.
Gold Plated items have a sunshine yellow color that look closer to the gold. It is made of alloy plating with a thin layer of gold. If you prefer to bright gold colors, you could consider to try gold plated which looks more brighter than the antique gold and gold tone items.
Gold Tone items are gold toned in color but they are less shiny than gold plated. They have also been blackened for antique finish. As you see, it is duller than gold plated, but it looks brighter than antique gold.
Q: Do your products have stock available on hand? If I place my order when will you ship it? 
A: Yes, all of our products nearly 99.9% have stock on hand normally. Everything you see on our website is currently in stock (except individual items stated out of stock). This means that we can arrange to send your parcel quickly (in 1-2 dyas) when you place your order and complete the payment. Compared with some sellers whose products not in stocks, maybe they promise to ship your order by EMS in 3-7 days, but in actual, they usually take 20-30 days to prepare the products.
Q: Why sometimes the color of the products you ordered from us is a little different from the images showing on our website? 
A: In order to avoid the bad effect on our products due to the long-term storage, we control certain inventory for the items. We have to replenish our stock when inventory below alert quantity. So this may cause a little different of the color between products and images, for the different batches of the stock.
Our products images are based on the object shooting. The color of some items can not be accurate described, if you find that the color we defined on description is different from image, please take image prevail. We very appreciate your kindly understanding.

Note: If you happen to found the description name on title is different from the picture, you could also take picture for reference. For example, if the pictures shows an butterfly, but we write dragonfly in the title by mistake. You could also take reference on picture or email us.
Q: What's the meaning of Item Label on each package I received? 
A: To further improve our Quality Control, an Item Label has been pasted on each item package since May, 2009. The Item Label is generally given in one letter or 2 letters and 5 or 7 Arabic numbers, eg. B22127H or B0088509.
View this new look about Antique Gold Bails package as below

Item label Use Guide
The item label is for our product quality tracking, so to improve our product service and quality. If you received a product in question, please refer us its Item Label.
Plus you can check and confirm on our site whether the item you received is the one you ordered by typing its Part No ( such as "B01325", the Part No. of Antique Gold Charms Bail Beads) in the keyword search box. That will save your time of having to search page by page.

Q: Are all your products safe guaranteed? 
A: Yes, all our products are safe guaranteed, please click here to see detailed information.

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