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Holiday Notice:

Because of the Chinese New Year, all people in China will take a long holiday with families. Our holiday is from Feb. 3rd to Feb 10th (China Time UTC+8), and our last shipping day is Feb.1st.
Though we have prepared enough stock before factories closed, the inventory is decreasing fast day by day. So we strongly suggest you place order before Feb.1st to receive your package earlier.

-- Doreenbeads Team

Monthly Clearance Event Up To 65% Off
Home >>  Help Center >>  Products Questions

Products Questions

Q: How to tell the difference between antique silver, silver plated, silver tone and sterling silver? 
A: All of the items are related with silver, you may feel it is hard to tell them apart, if so, the following information can help you. :)
Antique Silver: it has plated silver and blackened to a feature so its color takes on an antique look (darken color)
Silver Tone: it imitates the silver color but it is not in fact silver, not shiny as the silver plated (dull silver color looks like the platinum color)
Silver Plated: it has plated with a layer of real silver, so it looks the same as sterling silver, except the 925 hallmark. (Shiny silver color)
Sterling Silver: it is made out of solid sterling silver (bright sparkly silver color)
Q: Do your products have stock available on hand? If I place my order when will you ship it? 
A: Yes, all of our products nearly 99.9% have stock on hand normally. Everything you see on our website is currently in stock (except individual items stated out of stock). This means that we can arrange to send your parcel quickly (in 1-2 dyas) when you place your order and complete the payment. Compared with some sellers whose products not in stocks, maybe they promise to ship your order by EMS in 3-7 days, but in actual, they usually take 20-30 days to prepare the products.
Q: Why sometimes the color of the products you ordered from us is a little different from the images showing on our website? 
A: In order to avoid the bad effect on our products due to the long-term storage, we control certain inventory for the items. We have to replenish our stock when inventory below alert quantity. So this may cause a little different of the color between products and images, for the different batches of the stock.
Our products images are based on the object shooting. The color of some items can not be accurate described, if you find that the color we defined on description is different from image, please take image prevail. We very appreciate your kindly understanding.

Note: If you happen to found the description name on title is different from the picture, you could also take picture for reference. For example, if the pictures shows an butterfly, but we write dragonfly in the title by mistake. You could also take reference on picture or email us.
Q: What's the meaning of the Item Label on each package I received? 
A: The Item Label includes 3 parts:

1) Part No. (e.g. No.B01668)
2) Quantity of the item (e.g. Quantity:1 )
3) Quality Control Inspector ID (e.g. QC: 1266)

Item label Use Guide

1. Check and confirm your order. You can use the packing slip to check part no. directly, which is a good way to save your time because you don't have to confirm one by one against pictures online.

2. Check the quantities for each item you received. If you find the quantity of one item is less than written on the bag, just contact us and tell us the part no. We will resend you missing ones immediately.

3. Improve our product quality. For each item, there are strict requirements for the selection and package. If you are unsatisfied with any items you received, please offer us its Item Label, we will compensate you qualified product.

Q: Are all your products safe guaranteed? 
A: Yes, all our products are safe guaranteed, please click here to see detailed information.

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