Holiday Notice:

Because of the Chinese Spring Festival, all people in China will take a long holiday with families. Our holiday is from Jan. 26th to Feb 2nd (China Time UTC+8), and our last shipping day is Jan.25th.
Though we have prepared enough stock before factories closed, the inventory is decreasing fast day by day. So we strongly suggest you place order before Jan.24th to receive your package earlier.

---Doreenbeads Team

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Home >>  Help Center >>  Customer Questions

Customer Questions

Q: How can I quick view your products at a glance?
A: The quick browse view feature is strongly recommended when you shop on my website. With the quick browse view, you can instantly view all products listed in the catalog at a glance. So that find the items you wanted quickly and easily.
How it works?

It is very easy to use. Take the category of European Beads Box Display for example, normally, it is shown in the normal view page, when you clickTry our new function:   Quick Browse View button shown in that page, it will take you to the quick view pattern of this category right away. So you can quickly view all products listed in this category. Similarly, you can go back to the normal view easily by clicking Back to:  Normal Browse View icon.
Q: What can I do if your website works slow when I use it?
A: When you open a page or click a link on our website and you feel it works slowly than normal, please take a look the following tips.
If you are using Internet Explorer, we recommend you to try “Firefox” browser which is proved to be quicker than Internet explorer.
Setup and download free Firefox browser here: http://www.mozilla.com/en-US/
If it is still slow to use our site or you have other problem about our website, please feel free to email us at sale@doreenbeads.com, your question will be treated with our full attention.:)
Q: Why sometimes the color of the products you ordered from us is a little different from the images showing on our website?
A: In order to avoid the bad effect on our products due to the long-term storage, we control certain inventory for the items. We have to replenish our stock when inventory below alert quantity. So this may cause a little different of the color between products and images, for the different batches of the stock.
Our products images are based on the object shooting. The color of some items can not be accurate described, if you find that the color we defined on description is different from image, please take image prevail. We very appreciate your kindly understanding.

Note: If you happen to found the description name on title is different from the picture, you could also take picture for reference. For example, if the pictures shows an butterfly, but we write dragonfly in the title by mistake. You could also take reference on picture or email us.
Q: Do your products have stock available on hand? If I place my order when will you ship it?
A: Yes, all of our products nearly 99.9% have stock on hand normally. Everything you see on our website is currently in stock (except individual items stated out of stock). This means that we can arrange to send your parcel quickly (in 1-2 dyas) when you place your order and complete the payment. Compared with some sellers whose products not in stocks, maybe they promise to ship your order by EMS in 3-7 days, but in actual, they usually take 20-30 days to prepare the products.
Q: How to tell the difference between antique gold, gold plated and gold tone items?
A: On our website, there are mainly 3 gold colors: gold plated, antique gold and gold tone. You can tell them apart by checking their title or image.
Antique Gold items have been taken special blacken technique. This finish is used to highlight the patterns so make it has beautiful details. The gold color is dull.
Gold Plated items have a sunshine yellow color that look closer to the gold. It is made of alloy plating with a thin layer of gold. If you prefer to bright gold colors, you could consider to try gold plated which looks more brighter than the antique gold and gold tone items.
Gold Tone items are gold toned in color but they are less shiny than gold plated. They have also been blackened for antique finish. As you see, it is duller than gold plated, but it looks brighter than antique gold.
Q: How to tell the difference between antique silver, silver plated, silver tone and sterling silver?
A: All of the items are related with silver, you may feel it is hard to tell them apart, if so, the following information can help you. :)
Antique Silver: it has plated silver and blackened to a feature so its color takes on an antique look (darken color)
Silver Tone: it imitates the silver color but it is not in fact silver, not shiny as the silver plated (dull silver color looks like the platinum color)
Silver Plated: it has plated with a layer of real silver, so it looks the same as sterling silver, except the 925 hallmark. (Shiny silver color)
Sterling Silver: it is made out of solid sterling silver (bright sparkly silver color)
Q: Why the price of some items on the shopping cart is different from the time you added them several days before?
A: Currency exchange rate updates everyday, we update the item price according to it. So that may cause item price have a slight change from different times. Please be assured that our price is absolutely correct. We are honest seller, you could feel 100% confident with us.
Q: Can you follow my instructions?
A: Yes, we would try our best to help your package go through customs smoothly. In addition, we can also follow any instructions you told us. So if you have package or labeling tips, please tell us by email or add it during the step 1 of checkout process before we ship your parcel. We try our best effort to do as you told us.
Q: Can you help me to declare my value low?
A: Yes, generally on one hand we will mark your parcel as metal beads on custom declaration form, on the other hand we will also state the value of your parcels as low as we can. Usually we will state the value of your parcel within 10 US$ for airmail and within 30 US$ for EMS, or we will adjust it according to your parcels' weight. But normally the declaration value would not exceed 100 US$.
Q: Will I be charged for the custom taxes?
A: As our company is located in China, so sometimes when you buy our goods to your country might be concerned in your Customs. The custom taxes differ from countries to countries, and are dependent on the commodity being imported, its declared value and other likely factors, so we cannot predict whether you will be charged for the taxes or how much you may have to pay when you import our goods into your country. So we would like to advice you find out as much information as you can about your country's custom duties before make your order.
But don't worry too much about this.We are an experienced seller, we shipped out hundreds of parcels every day, and almost all of our customers do not need to pay tax for custom clearance.According to our data, almost 95% of our customers without being charged customs taxes

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